Customer Support (L2)

región centro jalisco, región centro jalisco, Mexico • Posted May 29, 2026

Job Type: Full-time

Location: región centro jalisco, región centro jalisco

Posted: May 29, 2026

Category: Other-General

Application Deadline: July 08, 2026

Role Description

We’re Hiring: Customer Support Engineer L2 – Authentication & Identity Infrastructure Are you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues? 
We’re looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment. 
What You’ll Be Working With: Active Directory 
LDAP / DNS / Group Policy 
MFA & Certificate-Based Authentication 
Windows Server Infrastructure 
Secure Access Gateways 
Identity Federation (SAML / OIDC) 
What We’re Looking For: Experience troubleshooting Windows Server and enterprise authentication issues 
Strong understanding of Authentication vs Authorization concepts 
Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting 
Ability to analyze...
                

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