Customer Support Manager

Customer Support Manager

• Lead and manage the Customer Support team (performance, KPIs, quality)
• Own customer experience across all channels (chat, calls, email)
• Identify bottlenecks and improve workflows using data
• Work closely with Tech & AI teams to automate and optimize support
• Handle escalations and ensure fast, effective resolution
• Monitor and improve CSAT, response time, and resolution rates
• Train, coach, and develop team leaders and agents
• Build systems, not dependencies on individuals

What We're Looking For

• Strong leadership experience in customer support / call center
• Data‑driven mindset (make decisions based on numbers, not opinions)
• Experience managing large teams in fast‑paced environments
• Problem‑solver who can simplify complexity
• Strong communication and escalation handling skills
• Comfortable working ...