Customer Support Manager

Cambridge, Ontario, Canada • Posted March 11, 2026

Job Type: Full-time

Location: Cambridge, Ontario

Posted: March 11, 2026

Category: Supervisors of Office and Administrative Support Workers

Application Deadline: April 20, 2026

Role Description

 Create high performance environment for team members
 Manage all aspects of direct staff (onboarding, performance, merit, warnings), development and recruitment
 Coaching direct reports through one on ones to meet their personal and professional goals
 Analyzing and interpreting call center reports, managing resources to meet team KPIs
 Maintain a good professional relationship with cross departmental such as Customer Success, Professional Services, and Product
 Proactively communicate trends and internal and external pain points based on data analysis
 Evaluating processes for continuous improvement and coordinating for betterment of the process
 Manage escalations from internal and external sources
 Proactively communicate key challenges, priorities, staff changes or requirements to your leader in a timely manner
 
  Skills & Requirements 
 5-10 years’ experience in Cu...
                

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