Customer Support Manager - Enterprise Software

Dublin, County Dublin, Ireland • Posted May 28, 2026

Job Type: FULL_TIME

Location: Dublin, County Dublin

Posted: May 28, 2026

Category: Operations Specialties Managers

Application Deadline: July 07, 2026

Role Description

                    Introduction

Job Title:
Customer Support Manager 
Overview:
We are seeking an experienced Customer Support Manager to support and help deliver the transformation of our Customer Support function into a modern Customer Experience (CX)-led organisation across EMEA and North America.
This role will be hands-on, people-focused, and customer-facing, working closely with senior leadership to improve service quality, customer satisfaction, and operational efficiency. The role will play a key part in driving adoption of AI and automation within Customer Operations and improving day-to-day execution across incidents, backlog, and customer engagement.

Job Description

Responsibilities:
Lead and develop a team of Customer Operations and Support professionals, ensuring high performance, accountability, and customer focus.
Act as a primary escalation point for customer issues, leading incident calls and supporting...
                

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