Customer Support Representative (Dental)

Overview

We are currently looking for a dedicated and customer‑focused individual within the dental field to join our client’s team as a Customer Service Representative. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction : Engage with customers in a friendly and professional manner to address their questions and concerns.
• Appointment Scheduling : Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.
• Insurance Coordination : Assist clients with insurance‑related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.
• Problem Resolution : Address and resolve customer issues promptly and effective...