Customer Support Representative - Full Time
Dothan, AL, United States • Posted June 08, 2026
Job Type:
Full-time
Location:
Dothan, AL
Posted:
June 08, 2026
Category:
other-general
Application Deadline:
June 13, 2026
Role Description
AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
**Essential Job Duties:**
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with booking, scheduling, and modifying transportation services
Provide accurate information regarding routes, pricing, availability, and policies
Resolve customer complaints and service issues with empathy and efficiency
Coordinate with dispatchers to ensure timely delivery
Track and follow up on delayed or disrupted services
**Essential Job Duties:**
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with booking, scheduling, and modifying transportation services
Provide accurate information regarding routes, pricing, availability, and policies
Resolve customer complaints and service issues with empathy and efficiency
Coordinate with dispatchers to ensure timely delivery
Track and follow up on delayed or disrupted services
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