Customer Support Representative - Puebla

Job Description

What does a Customer Support Representative really do? Think of yourself as someone who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role.

Responsibilities

• Research and resolve issues reported by the client’s end‑users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Ensure that all log‑in and passwords (both internal & external) are kept confidential.
• Document all information on customer interaction according to standard operating procedures.

Benefits

• Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state.
• Paid Birthday Leave.