Customer Support Representative

We are looking for a Customer Service Representative to work with one of our clients! As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction on both the client’s Amazon Seller Central account and the client’s website. You will be responsible for addressing customer inquiries, resolving issues, and providing assistance to ensure a seamless shopping experience for customers.

Key Responsibilities

Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client’s website.

Provide accurate information about products, orders, shipping, and returns.

Assist customers with navigating the client’s website, placing orders, and resolving any technical issues they may encounter.

Collaborate with the sales and operations teams to address customer concerns and ensure the timely resolution of issues.

Maintain a high level of professionalism and empathy when in...