Customer Support Representive, Kolkata

Kolkata, West Bengal, India • Posted June 15, 2026

Job Type: Full time

Location: Kolkata, West Bengal

Posted: June 15, 2026

Category: Information and Record Clerks

Application Deadline: July 25, 2026

Role Description

The Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

 
Experience – Fresher or any experience
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare co...
                

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