Customer Support Specialist

Job Description

The Customer Support Specialist provides basic user support to improve the experience of customers and/or end-users of their assigned product.

DUTIES & RESPONSIBILITIES

• Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service
• Learn the inner workings of a member-management SaaS platform
• Troubleshoot and resolve client reported issues
• Train clients on how to best use a highly configurable platform
• Provide reporting to clients on the status of support cases
• Work with the Product Development team to address bugs and advance the product
• Other duties as assigned.

We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment.

MINIMUM KNO...