Customer Support Specialist (Contract)

About SOVRA

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our purpose-built tools help public agencies operate with greater efficiency, compliance, and transparency — so every tax dollar goes further. Learn more at SOVRA.com.

Contract: 12‑18 months

Location: USA or Canada Remote

Working Hours: 12–8 PM ET

About The Opportunity

SOVRA serves thousands of government agencies who depend on our platform to keep procurement running smoothly. When an agency or supplier runs into a problem, they need someone who can diagnose it quickly, communicate clearly, and make sure nothing falls through the cracks. This role exists because that experience — resolving issues with precision and care — is central to how SOVRA retains and grows its customer base.

This is a hands‑on support role with real variety. On any...