Customer Support Specialist

• OEM & Customer engagement to ensure high level of customer satisfaction
• Work closely with Lucas India service aftermarket channel to track network reach, TAT, workshop audits etc.
• Monitor “0” KM field complaints and ensure timely closure
• Work closely with Internal quality and technical teams for providing solutions as necessary to OEM & LIS aftermarket channel
• Monitor & track service quality levels and lead diagnosis training

Support Service head in warranty claim settlement

• Strong Technical Knowledge and ability to engage with cross functional teams (Quality, engineering, finance etc)
• Very good exposure in the technical service marketing, especially in terms of end customer support / service

Experience in dealer & Distributor network channel in the Auto component industry