Customer Support Specialist

CMO Analytics is a SaaS analytics platform helping Shopify brands track profitability, marketing performance, and business metrics in real time. We are looking for a Customer Support Specialist to support our growing customer base and deliver a high-quality experience across all support channels.

Tasks

• Respond to customer inquiries via email, chat, and support tickets


• Troubleshoot technical and account-related issues


• Coordinate with the product and engineering teams to resolve customer problems


• Help customers understand analytics dashboards and reporting features


• Maintain accurate documentation of customer interactions


• Identify recurring issues and provide feedback to improve the platform and support processes


• Ensure fast response times and high customer satisfaction

Requirements

• Strong written and verbal English communication skills