Customer Support Specialist

JOB DESCRIPTION: 256,000–400,000 MXN - REMOTE - Full-time REQUIRED: BILINGUAL IN ENGLISH AND FRENCH Insight Global is looking for a Bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico. This role supports a high-volume customer care environment, assisting users with payroll- and HCM-related inquiries through inbound calls and emails. The ideal candidate brings strong customer service fundamentals, the ability to manage complex questions, and a customer-first mindset in a fast-paced setting. Key Responsibilities: -Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues -Respond to payroll and HCM-related inquiries, resolving both straightforward and complex customer issues -Use internal systems and decision-support tools to research questions and provide accurate resolutions -Clearly explain outcomes and next steps, ensuring customers understand the resolution and re...