Customer Support Specialist

Job Description

You will be joining Emma, the Technical Support Team Lead, and her multidisciplinary team of over 15 members. Their mission is to support our clients when they encounter technical issues or need help using our software.

As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our MYLE software. You will have a direct and meaningful impact on their satisfaction.

Your responsibilities will include:

• Quickly handling incoming client requests remotely;
• Providing technical support related to the use of MYLE;
• Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;
• Collaborating with other support team members to resolve tickets;
• Escalating tickets based on their complexity...