Customer Support Specialist – Product Expert

About Us Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value. Responsibilities Become an expert on the product, knowing all the specifics of its functioning. Provide first-level support to customers via email and/or chat in a timely and professional manner. Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps. Maintain a positive, empathetic, and professional attitude toward customers at all times. Work on creating, updating, or adjusting customer accounts by documenting personal information. Collaborate with colle...