Customer Support Specialist

Our client, a forward‑thinking and rapidly growing organisation, is seeking a skilled 1st/2nd Line IT Support Engineer to join their IT team. This is a fantastic opportunity for an experienced IT professional to take on more complex challenges, contribute to continuous improvement, and grow into higher‑level technical roles.

Why This Role Stands Out

• Be the go‑to problem solver for 1st/2nd Line escalations while still working on front‑line IT support.
• Work across a variety of technologies, supporting users both remotely and on‑site.
• Gain hands‑on experience with networking, Microsoft 365, Active Directory, firewalls, and more.
• Collaborate with a highly experienced IT team and learn from senior engineers.
• Clear career progression into 3rd Line and infrastructure roles.

Who We’re Looking For

• 5+ years’ experience in IT support, with at least 1 year in 2nd Line support.
• Strong kno...