Customer Support Specialist

Description
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.


Responsibilities

+ Respond to customer inquiries via phone, email, and chat

+ Resolve issues and document outcomes in CRM systems

+ Escalate complex issues to internal teams

+ Identify service trends and improvement opportunities




Requirements

+ 2+ years of customer service experience

+ Strong communication and problem‑solving skills

+ CRM experience preferred


TalentMatch®
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