Customer Support (Team Lead)

Job description

Responsibilities and Duties

● Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment, etc. to the loan customers

● Detailing transaction-related details like available payment modes, and how to make payments through these modes

● Resolving customer queries related to loan disbursal, loan repayments, etc.

Required Experience, Skills, and Qualifications

● Any full-time UG degree

● Calling experience is a big plus

● Strong verbal and written communication skills