Customer Support Team Manager

Hyderabad, Telangana, India • Posted June 07, 2026

Job Type: Permanent

Location: Hyderabad, Telangana

Posted: June 07, 2026

Category: Computer Occupations

Application Deadline: July 17, 2026

Role Description

 
  About The Role 
 Role Purpose: To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses. 
  Key Responsibilities 
 
 Overall accountability and responsibility for the team’s performance.
 Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service. 
 Provides guidance, support, engagement and coaching to all direct reports along with regular meetings in order to drive performance
 Monitor and deliver individual and team performance and development reviews.Conducts regular one to one to one meeting with team members.
 Manages all team conduct and capability conversations inclu...
                

Interested in this role?

Click the button below to start your application for Customer Support Team Manager at Ivy comptech.

Apply Now