Customer Support Technician

Job Overview

Location: Maidenhead

Working Hours: a compressed 37 hour week - Monday to Thursday.

Ultra Intelligence & Communications Command, Control, Intelligence (UK) (C2I UK) is recruiting a Customer Support Technician for our C2I business.

Key Responsibilities

• Fault diagnosis and repair of optical and electronic equipment to meet turnaround times and quality levels.
• Fault diagnosis and repair of supporting equipment.
• Provision of a technical query answering service to customers, including out‑of‑hours coverage where contracted.
• Recording work on the company failure reporting system(s) to ensure a full audit trail for long‑term trend analysis.
• Production activities including inspection and acceptance testing for all new equipment.
• Implementation of hardware and software modifications and testing as required.
• Adhering to all airworthiness aspects of the equipment.
• Working ...