Customer Support Trainee

• Assist in providing excellent customer support through various channels including phone, email, and chat.
• Handle basic inquiries and troubleshoot simple issues under supervision.
• Document customer interactions accurately and follow up on outstanding issues.
• Learn about Smart Technology Solutions products and services to effectively assist customers.
• Collaborate with team members to escalate more complex issues to higher-level support staff.
• Participate in training sessions and team meetings to improve customer service skills.

Requirements

• Currently pursuing or recently graduated with a degree in SMART Products, Business, or related fields.
• Basic understanding of customer service principles and best practices.
• Good communication skills, both verbal and written.
• Friendly, patient, and customer-focused attitude.
• Ability to learn quickly and work collaboratively in a team...