Customer Support/Ops Coordinator I

The Customer Support/Ops Coordinator is responsible for processing customer requests for vital records while ensuring accuracy, compliance, and exceptional service. This role involves handling new order documentation, navigating internal tools and references (VPS, VitalChek Intranet, and VitalChek Website), and adhering to agency-specific requirements. The coordinator provides timely and accurate information, resolves inquiries at first contact whenever possible, and directs customers to the appropriate department if needed.
Accountabilities:

+ Process new orders for customers for vital record requests and payment services requests.

+ Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. Be knowledgeable on agency specific rules on vital records and payments services.

+ Navigate for information required by customer with ease.

+ Provide correct information and direct customers to correct de...