Customer Technical Support

Designation: Engineer

Experience: 1 – 3 years

Location: Chennai – Ambit IT Park

Job Responsibilities:

Candidate would be responsible for handling customer calls and troubleshooting technical issues

related to Netgear Devices.

Ensure resolution provided in the first interaction with the customer

Acquiring knowledge about the newly released products and recent updates.

Ensure that each customer receives outstanding service by providing a friendly environment, which

includes greeting and acknowledging every customer, maintaining solid product knowledge and all

other aspects of customer service

Position and sell Premium support contracts to customers based on their support entitlement.

Desired Skills: *(International Voice Process Experience Required)*

Self-Motivated, Ability to Work Under Pressure

Should have good comprehensibility and unde...