CX Engineer, Philippines

Role Overview

We are seeking a CX Engineer to support clients in connecting their systems to digital platforms. This role focuses on understanding client requirements and facilitating integrations with IVR systems, National ID services, and government e-services (eGov platforms) to ensure secure, reliable, and seamless interactions.

This position is ideal for someone with practical experience in IVR or system integrations, with a basic technical understanding of APIs and workflows, but advanced coding or full-stack development is not required. The CX Engineer will work closely with clients, product, and engineering teams to translate business needs into technical configurations and integration plans.

Key Responsibilities

• Engage with clients to gather requirements for integrating their systems with IVR platforms, National ID services, and eGovernment services.
• Assist clients in understanding integration possibilit...