CX Process Improvement Lead

UnifyCX is seeking a results-driven Process Improvement Analyst in Quezon City to enhance customer experience operations and drive efficiency. In this role, you will apply Six Sigma and Lean principles to support continuous improvement initiatives. The responsibilities include leading process improvement projects, analyzing performance metrics, and standardizing processes across support channels. Ideal candidates will have a Bachelor's degree in a relevant field and 2-5+ years of experience in CX or BPO environments.
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