CX Program Manager - Expansion

We’re looking for a CX Program Manager – Expansion to own the customer experience across Preply’s expansion – new geographies and subject areas. You’ll track and own key metrics for both learners and tutors and lead the cross‑functional programs that move them.

You’ll also define the CX foundation for every expansion: the policies that govern learner and tutor interactions, the end‑to‑end user journeys, and the processes that make each launch work. Think of it as building the rulebook and the playbook — then using data to keep improving both.

You’ll work closely with Product, Growth, Customer Care, Supply Operations, and Localization, acting as the CX voice in decisions that affect learners and tutors at scale.

This position is a hybrid role based in Barcelona, Spain.

Key responsibilities

1. Own Experience Metrics & Drive Improvement
   • Own CSAT, contact rate, and other leading experience indicators for learners and tutor...