CX Support Specialist

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a CX Support Specialist to join our support team and help troubleshoot and resolve technical issues for our clients. You will work closely with Account Managers, Product, and Engineering teams to deliver timely and effective solutions. This role is ideal for someone who enjoys problem-solving, APIs, and working with data in a fast-paced SaaS environment. Key Responsibility Provide clear, professional, and timely resolutions to client queries and tickets Troubleshoot issues related to: API integrations Data imports/exports Campaign execution Segmentation and tracking Basic deliverability and platform usage Analyze logs, database records, and system behavior to identify root causes Write and execute SQL queri...