Data Quality Specialist

Overview

We are seeking a detail-oriented and proactive Customer Service Operations & Integration Analyst to manage and support customer service operations for both new and existing patients. This role ensures high-quality service delivery, accurate processing of meter batch data, and resolution of exception tasks. The position also plays a key role in maintaining and generating analytical reports using tools like Power BI and Patient Connect, identifying and resolving integration discrepancies across systems.

Responsibilities

• Manage day-to-day customer service tasks supporting patients.
• Ensure accurate processing of meter batch data and handle Customer Responsibility Agreement exceptions.
• Generate, maintain, and analyze reports using Power BI and Patient Connect to monitor service quality and system performance.
• Identify and resolve data integration issues across platforms such as Patient Connect and Coag Clinic.