Data Science Lead

About the Job

The WFM Data Science Lead drives the end‑to‑end data science strategy within Workforce Management, ensuring forecasting accuracy, raw volume data integrity, and scalable analytics solutions that enable operational excellence.

This role is an individual contributor, transforming raw data into validated forecasting inputs for advanced modeling. By partnering with Forecasting, Operations, and Data Engineering teams, the WFM Data Science Lead elevates service levels, enhances efficiency, and empowers faster, data‑driven decision‑making across the organization.

As WFM Data Science Lead, You Will…

• Own the end‑to‑end forecasting data lifecycle (ingestion → validation → transformation → modeling).
• Define standards for raw data structuring, metric definitions, and forecasting readiness.
• Develop and enhance time‑series and machine‑learning models, incorporating seasonality, campaigns, and external drivers.