Data Storytelling Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Focused leader on production, business operations, optimization and governance of end to end service of digital channels.

Duties And Responsibilities

With the Business

• Manage DGT escalated handling
• Scale end to end digital operations
• Oversee delivery of reports and insights that analyze business functions and impact
• Define, develop and own initiatives that remove blockers and improve overall performance of the digital operations team
• Develop and implement quality controls & departmental standards to ensure data quality & accuracy
• Accountable for operational and customer experience (NPS) outcomes in their specific end-to-end customer episode
• Drive closur...