Data Support Analyst

Job Summary

Job Title: Data Support Analyst (Level 2)
Location: Auckland NZ
Role Type: Contract (3 Month)

About the Role:
In this role you will be responsible for providing application, and general help desk support to ensure the smooth operation of applications and real estate related data. This is a contract role where you will leverage tools such as Jira and Zendesk to handle customer inquiries troubleshoot issues and escalate tickets when necessary.

Key Responsibilities:

- Provide Level 2 support for data-related and application issues
- Act as the point of contact for escalated help desk tickets from Level 1 support
- Use Jira and Zendesk to track manage and resolve support requests efficiently
- Troubleshoot and diagnose issues related to applications and data quality
- Work with internal and external teams to resolve technical issues
- Identify recurring issues and suggest p...