Delivery-Focused Technical Account Manager

Technical Account Manager

Role Summary

The Technical Account Manager is accountable for owning customer relationships, alignment, and outcomes across the IT Managed Service Provider (MSP), acting as a trusted partner to customers and a credible, informed counterpart to internal teams.

This role is delivery-led rather than sales-led, with success driven by technical experience, close engagement with internal teams and accountability for delivery-aligned customer outcomes.

The role ensures customers are supported both strategically and tactically through a strong understanding of their business context and of how MSP services are delivered. The Technical Account Manager owns the customer-facing roadmap and backlog, shapes demand, and translates customer intent into clear, actionable engagement with internal teams by providing context, challenge, and ownership rather than simply relaying requests.

In addition, the role carries an explicit ...