Delivery Manager

Role Requirements
✔ 18–28 years of experience in HR Shared Services / Talent Management / HR Operations
✔ Strong expertise in Core HR, Talent Acquisition Operations, Case Management & HRIS support
✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms
✔ Strong understanding of GenAI & Agentic AI frameworks with HR transformation exposure
✔ Experience driving SLA/KPI governance, operational stability, and delivery excellence
✔ Expertise in automation, productivity improvement, and continuous improvement initiatives
✔ Strong client-facing communication and stakeholder management skills
✔ Experience managing large distributed teams, escalations, and transition programs
✔ Strong analytical, governance, and operational reporting capabilities
✔ PMP, HR certifications, Workday Certification or similar credentials preferred

Key Responsibilities
Lead end-to-end HR Shared Services delivery across multiple HR towers