Deputy Manager - Transactional Quality

Role:

• Reporting to the Sr. Group Manager

• To drive improvement initiatives assigned

Key Responsibilities/Accountabilities:

• Group Manager for Quality is responsible in driving performance to meet all Quality metrics

• Should have good client relationship (both internal and external)

• Coordinates with all departments to ensure that the Quality Targets are met

• Designs the Quality Management System that standardizes and documents all processes

• Reports with analysis are made accordingly to keep management informed of the state of the team

• Depending on the need, initiatives and projects may be implemented in order to drive performance

• Ensures that SLAs in Quality are met

• Supervise Assistant Managers - Quality

• Designs and drives KPIs and KRAs of the team

• Coordinates with all departments in implementing Quality Programs

• Conduct RCA for challenged metrics