Desk Solutions Analyst

• 1+ years experience in a helpdesk environment, specifically Tier l Help Desk
• 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• 1+ years experience responding to and triage queries via email and over the phone
• Enable and troubleshoot user accounts in multiple technical environments
• Reset user password and provide BitLocker key recovery
• Remotely install software and troubleshoot hardware and software issues
• Provision user accounts; provide access to share drives, distribution lists, and group mailboxes
• Update Tickets in Remedy with information from both end-users, other support teams, and