Deskside Support Analyst
québec, qc, Canada • Posted May 27, 2026
Job Type:
Full-time
Location:
québec, qc
Posted:
May 27, 2026
Category:
Other-General
Application Deadline:
July 06, 2026
Role Description
ITC Infotech is looking for Bilingual Deskside Support Analyst to join our team in Quebec City, Canada.
Working Mode: Onsite - You'll be there in office for 5 days a week
Role Summary We are seeking a Bilingual Deskside Support Analyst to provide hands‑on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day‑to‑day IT operations.
Key Responsibilities
Provide onsite deskside support to end users (L1/L2 level)
Troubleshoot and resolve hardware and software issues on Windows laptops/desktops
Support printers, scanners, docking stations, and other peripherals
Perform IMAC activities (Install, Move, Add, Change)
Manage incidents and service requests via ticketing system
Assist with user account support (password resets, access issues)
Set up and deploy new laptops and workstations
Working Mode: Onsite - You'll be there in office for 5 days a week
Role Summary We are seeking a Bilingual Deskside Support Analyst to provide hands‑on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day‑to‑day IT operations.
Key Responsibilities
Provide onsite deskside support to end users (L1/L2 level)
Troubleshoot and resolve hardware and software issues on Windows laptops/desktops
Support printers, scanners, docking stations, and other peripherals
Perform IMAC activities (Install, Move, Add, Change)
Manage incidents and service requests via ticketing system
Assist with user account support (password resets, access issues)
Set up and deploy new laptops and workstations
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