Desktop Engineer

Overview

Desktop Engineer role focusing on incident handling, project management, reporting, and end-user support within Desktop and Remote Access environments.

Responsibilities

• Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
• Manage and complete assigned projects
• Provide status reports on managed system
• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
• Must be willing to handle varying shifts – primarily night shift.
• Provide support of Citrix remote access environment including off-hours maintenance
• Manage Active Directory settings as they apply to the systems managed by the department
• Support distribution of software using Altiris
• Support patching of workstations, desktops and virtual workstations.
• Support file and print services for end users
• Support building camer...