Desktop Engineer
singapore, singapore, Singapore • Posted June 10, 2026
Job Type:
Full-time
Location:
singapore, singapore
Posted:
June 10, 2026
Category:
Other-General
Application Deadline:
July 20, 2026
Role Description
Job Description
- Shift coverage: Operate in rotating shifts to ensure 24/7 availability, including weekends and holidays
- First Call Resolution (FCR): Handle user queries and incidents via phone, email, or chat, aiming to resolve issues at first contact.
- Troubleshooting: Provide initial diagnosis for hardware, software, and network issues, escalating to higher support tiers when necessary.
- Escalation management: Route unresolved issues to Level 2/3 support teams while maintaining communication with users.
- Monitoring: Keep track of system alerts, performance dashboards, and critical services to proactively detect outages.
- Compliance and Reporting: Adhere to SLAs, ITIL processes, and generate performance reports for management.
- User communication: Update users on ticket status, expected resolution times, and provide clear instructions or workarounds.
Interested in this role?
Click the button below to start your application for Desktop Engineer at Confidential.
Apply Now