Desktop Support Associate-helpdesk

Req ID:
We are currently seeking a HelpDesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in **Guadalajara**.
Location: Guadalajara, Jalisco. Mexico.
**Requirements**:
- Availability to work 45 hours per week
- Interest in working on Afternoon/Night shifts
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**We Offer**:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vaca...