Desktop Support Associate Technician

What You’ll Do

This is an entry-level position into the information technology field. This role provides technical end‑user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolve reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Requires excellent customer interaction skills both verbally and orally.

Typical Day

• Install, configure, maintain and troubleshoot PC hardware and software and provide user‑level technical support on applications and off‑the‑shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive upgrade situations.
• Perform administrative functions and inventory control as required.
• Monitor trouble ticket system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of al...