Desktop Support

Title: Desktop Support Location: Dublin Experience: 1-3 Years. Mandatory Skills: Desktop Support. Role Purpose The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction Job Description: Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications and hardware systems as required. Deploy PCs and all peripherals as requested. Image PCs as specified by Reliant / client process Test connectivity and functionality of installed devices Provide timely and accurate support to the all desktop users Trouble shoot and resolve user issues Escalate issues as needed Request Assistance from other IT Departments as needed Assist other IT Departments as request...