Desktop Support Engineer at Axiom Technologies

Elevate your IT career as a Desktop Support Engineer with Axiom Technologies in Brampton, Ontario. This on-site role demands strong problem-solving and communication skills for effective technical support.
Axiom Technologies is seeking an experienced Desktop Support Engineer for immediate onboarding. This full-time position involves first- and second-level technical support while managing service requests. Key responsibilities include troubleshooting hardware and software issues, ensuring compliance with corporate policies, and maintaining high customer satisfaction.
Key Responsibilities:
• Provide first- and second-level Help Desk support
• Troubleshoot hardware, software, and network issues
• Monitor and resolve desktop issues in the queue
• Update ServiceNow and maintain knowledge base
• Perform hardware roll-outs and desk-side support
Requirements:
• 3+ years in IT Infrastructure field support
• A+ certification and additional Cisco/Microsoft certifica...