Desktop Support Engineer

Job Overview

Provide onsite technical support and ensure smooth day-to-day IT operations. The role requires strong experience in networking and firewall technologies, hands‑on troubleshooting skills, and the ability to guide or lead junior team members.

Account: Support

Location: Cebu City

Work Setup: Onsite

Schedule: Shifting

Salary: Up to PHP 43,000 (package)

Key Responsibilities

• Provide onsite desktop and technical support to end users
• Troubleshoot hardware, software, network, and firewall‑related issues
• Configure, monitor, and support network devices and firewall systems
• Perform root cause analysis and implement permanent fixes
• Escalate complex issues to higher‑level support when needed
• Maintain accurate documentation of incidents and resolutions
• Provide technical guidance and support to junior engineers ...