Desktop Support Engineer

Job Description

• Providing day‑to‑day desktop support for Geneva and its remote offices related to End User Computing (hardware, software, telephony, mobile, and printers).
• Install, configure, and maintain workstations, hardware and software: Windows 11, M365 Office, trading apps, macOS.
• Support market data applications: Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE.
• Prepare new joiners, including account creation, desk setup, PC/laptop builds, applications, telephony, and network connectivity.
• Manage iPhones, computers, printers, scanners, and other hardware.
• Follow and maintain application deployments via SCCM, Intune, and other MDM applications.
• Analyze incidents/requests and contribute to continuous improvement.
• Design and build custom internal tooling to empower help‑desk teams.
• Document standards and follow procedures.
• Work on a shift rotation pattern, including work...