Desktop Support Engineer

Location: Mumbai

Timings: Rotational
Position Summary:

The position is primarily responsible for face-to-face and remote technical support of Black Box employees using desktops and laptops in a Windows environment. We are seeking a skilled Desktop Engineer to join our IT team. The ideal candidate will have hands-on experience with Microsoft Intune, Autopilot, and ManageEngine Desktop Central. This role involves managing and optimizing our desktop infrastructure, ensuring seamless deployment, and maintaining high security standards.
***Attendance in the office is mandatory***

Job Responsibilities:
+ Endpoint Management & Deployment:
+ Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.
+ Configure, test, and deploy hardware and software to users both locally and remotely
+ Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
+ Diagnoses and resolves...