Desktop Support Engineer

Provide VIP Support, handle Incidents and Service Requests and near desk support;

• Provide services to End Users that include the following:

• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,

• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;

• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);

• Locally-attached devices (e.g. personal printers, projectors);

• Daily health checks to End User Devices and Network attached devices as required

• Meeting room support as required.

• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

  ...