Desktop Support Engineer (On-Site Services)

About the Role
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We are looking for a skilled and customer-focused
Desktop Support Engineer
to provide onsite IT support services in Madrid. The ideal candidate will have strong experience in desktop support, hardware troubleshooting, enterprise IT environments, and VIP user support.
This role requires hands-on technical expertise combined with excellent communication and problem-solving skills.
Key Responsibilities
Provide onsite support to end-users for hardware, software, network connectivity, and peripherals
Troubleshoot and resolve incidents and service requests within SLA timelines
Perform IMAC activities (Installations, Moves, Adds, and Changes) for desktops, printers, network devices, and meeting room technology
Deliver desk-side support and ori...