Desktop Support-L1|| Maharashtra

Role Purpose The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer. Do Customer requirements gathering and engagement Interface and coordinate with client engagement partners tounderstand the RFP/ RFI requirements Detail out scope documents, functional & non-functionalrequirements, features etc ensuring all stated and unstated customerneeds are captured Construct workflow charts and diagrams, studying systemcapabilities, writing specification after thorough research and analysisof customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate andtimely response to RFP/RFIs Understand and communicate the financial and operational impactof any changes Periodic cadence with customers to seek clarifications andfeedback w...