Desktop Support Manager

Job Description
Position: Desktop Support Manager
Openings: 1
Salary: $90,000 – $110,000k
Location: Washington, DC 20060
Schedule:
 • Core hours: 8:00 AM – 5:00 PM
 • Onsite 5x / week
  ○ Potential for a hybrid schedule
 • On call as hospital operates 24/7
Interview Process:
 • Round 1: Virtual 30 minute interview
 • Round 2: Onsite 1 hour interview
 • Availability: Wednesday and Fridays

The Desktop Support Manager oversees IT support operations for local hospital customer in Washington DC. This role directs Desktop Support, owns endpoint lifecycle processes, partners across IT functions, and serves as a Tier 2 escalation resource. Success in this role requires strong technical depth, people leadership, excellent communication with senior stakeholders, and the ability to operate in a complex, multi‑site environment.

Key Responsibilities:
 • Lead Desktop Support, providing supervision, coaching, resource planning, and performa...